Refund policy

Return Policy for ShopnDrop.co.uk

Welcome to ShopnDrop.co.uk, operated by Idieal Marketing Private Limited. We are committed to providing you with fresh groceries and exceptional service. Please review our return policy carefully.

Returns Eligibility

  1. Location: We currently deliver only within the United Kingdom. Not for outside the United Kingdom
  2. Condition of Items: Customers may return unopened, undamaged, and unused items within 7 days of receipt.
  3. Perishable Items: Due to the nature of perishable goods, we do not accept returns for items that are:
    • Opened.
    • Past their expiration date at the time of return.
    • Damaged after delivery.

Verification Process

To ensure transparency:

  • We record a video during the packing process for all orders. This video includes a detailed overview of the packed items, their condition, and their packaging.
  • These videos are securely stored for 7 days and can be reviewed upon request in case of disputes regarding the condition or completeness of an order.

Return Process

  1. Contact Us: To initiate a return, please contact our customer support at 07548755387 or email us at support@shopndrop.co.uk within 7 days of receiving your order.
  2. Provide Proof: Be prepared to share:
    • Your order details.
    • Photos or videos of the items you wish to return, clearly showing their condition.
  3. Return Authorization: Once your return request is approved, you will receive instructions for returning the items to us.

Refund Policy

  • Refunds will be processed within 7 working days of receiving the returned items and verifying their condition.
  • Refunds will be issued to the original payment method.
  • Delivery fees are non-refundable unless the return is due to an error on our part.

Additional Terms

  1. Damaged or Missing Items:
    • If an item is missing or damaged upon delivery, please notify us within 24 hours with photographic or video evidence.
    • We will review the issue using the packing video and resolve it promptly.
  2. Rejection of Returns: We reserve the right to reject returns if:
    • The returned item is opened or damaged after delivery.
    • The return request is made after the 7-day window.
    • Evidence provided does not match the condition recorded in our packing video.
  3. Custom or Personal Orders: Items made to order or customized for you are non-returnable.

Contact Information

For any queries or concerns, please reach out to us:
Idieal Marketing Private Limited
37 King Edward Avenue, Worthing, BN14 8DB
Phone: 07548755387
Email: support@shopndrop.co.uk

We value your trust and strive to provide the best service possible. Thank you for choosing ShopnDrop.co.uk for your grocery needs.